Privacy Policy

1. Introduction

CrocCity Furnitures ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website croccity.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact us for support
• Leave a product review

This information may include:

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process Orders: Fulfill purchases, process payments, arrange delivery
• Customer Service: Respond to inquiries, handle returns, provide support
• Improve Our Services: Analyze usage patterns, enhance website functionality
• Marketing: Send promotional emails (with your consent), personalize recommendations
• Security: Detect fraud, protect against unauthorized transactions
• Legal Compliance: Meet regulatory requirements, resolve disputes

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors (Stripe), delivery partners, email services
• Business Partners: Trusted partners who assist in operating our website
• Legal Authorities: When required by law or to protect our rights

All third parties are contractually required to protect your data and use it only for specified purposes.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Understand how you use our website
• Deliver relevant advertisements
• Analyze website traffic

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Types of Cookies We Use:

6. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Stripe (PCI compliant)
• Regular security audits and updates
• Limited employee access to personal data
• Secure database storage with encryption

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Order data is typically retained for 7 years for tax and legal compliance purposes.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us.

10. International Transfers

Your information may be transferred to and processed in countries other than Nigeria for purposes such as payment processing. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.